Operation Manager

Job Location: 940 Market St Ste 122, FORT MILL, SC 29708

Summary of Position Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction  
  • Respond efficiently and accurately to customer complaints  
  • Regularly review product quality and research new vendors  
  • Appraise staff performance and provide feedback to improve productivity  
  • Estimate future needs for goods, kitchen utensils and cleaning products  
  • Ensure compliance with sanitation and safety regulations  
  • Manage restaurant's good image and suggest ways to improve it  
  • Control operational costs and identify measures to cut waste  
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events  
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)  
  • Train new and current employees on proper customer service practices  
  • Implement policies and protocols that will maintain future restaurant operations


  • At least 3 years working experience of Operation Manager, Restaurant Manager
  • Extensive food and beverage (F&B) knowledge and ability to communicate with various vendors.

If interested, please contact: Liu, Hui,