Offering Dine-in or To Go orders
Careers
Operation Manager
Job Location: 940 Market St Ste 122, FORT MILL, SC 29708
Summary of Position Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements
- At least 3 years working experience of Operation Manager, Restaurant Manager
- Extensive food and beverage (F&B) knowledge and ability to communicate with various vendors.
If interested, please contact: Liu, Hui, tandzasianconcept@gmail.com